Privacy policy

1. Introduction

Welcome to FflamRosa. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website FflamRosa.com and purchase our products, including Skirts, Shorts, T-Shirts, and Tops. Please read this policy carefully. By using our site, you consent to the practices described herein.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

2.1 Information You Provide:

Contact and Identity Data: Such as your name, shipping and billing address, and email address when you make a purchase.
Transaction Data: Details about the products you purchase, payment information (processed securely by our third-party payment processors), and order history.
Communication Data: When you contact our customer support via email, we collect the content of your messages.

2.2 Automatically Collected Information:

Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
Usage Data: Pages you view, time spent on the site, clickstream data, and other related browsing information collected via cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

To process and fulfill your orders, including sending order confirmations and shipping updates.
To communicate with you, respond to your inquiries, and provide customer support via [email protected].
To improve our website, product offerings, and customer experience through data analysis.
To prevent fraud, enhance security, and comply with legal obligations.
To send you marketing communications about our new collections (Skirts, Shorts, T-Shirts, Tops) and promotions, where you have consented to receive them. You can opt-out at any time.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

Contract: Processing necessary to fulfill your order.
Consent: For sending marketing emails. You may withdraw consent anytime.
Legitimate Interest: For website security, analytics, and improving our services.
Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only as necessary:

Service Providers: Such as payment gateways, shipping carriers, and IT service providers, who assist in operating our business under strict confidentiality agreements.
Legal Requirements: If required by law, regulation, or legal process.
Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

We ensure all third parties respect the security of your data and process it only per our instructions.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards, such as relying on Standard Contractual Clauses approved by the European Commission, to ensure your data remains protected according to this policy and applicable laws.

7. Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), secure server infrastructure, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. For example, order information is retained to comply with tax and consumer law obligations.

9. Your Rights

Depending on your location, you may have rights under data protection laws (like the GDPR or CCPA), which may include:

The right to access, correct, or delete your personal data.
The right to restrict or object to our processing of your data.
The right to data portability.
The right to withdraw consent for marketing.
The right to opt-out of the sale of personal information (we do not sell data).

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality and analyze traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect your user experience on our site.

11. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our dedicated support team at:

Email: [email protected]