FflamRosa

Orders & Shipping

How long does processing and shipping take?

All orders are processed within 1-3 business days. Shipping times vary depending on your location. For most regions, standard shipping takes 7-15 business days. You will receive a shipping confirmation email with a tracking number once your order is dispatched.

What are my shipping options and costs?

We offer standard and express shipping. Standard shipping is calculated at checkout based on your destination. Express shipping options and rates are available for select regions during checkout. Please note, we are not responsible for any customs duties or import taxes that may apply.

Can I modify or cancel my order?

We strive to process orders quickly. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We can only accommodate changes if your order has not yet entered the packaging process.

Returns & Exchanges

What is your return and exchange policy?

We offer a 30-day return policy from the date you receive your items. To be eligible for a return or exchange, items must be unworn, unwashed, in their original packaging with all tags attached. Final sale items are not eligible for return or exchange. Please initiate all returns through our Returns Center by contacting [email protected].

How do I return an item and get a refund?

First, please contact our support team at [email protected] to receive a Return Merchandise Authorization (RMA) number and instructions. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Who pays for return shipping?

For returns due to a change of mind, the customer is responsible for the return shipping costs. If you received a defective or incorrect item, please contact us at [email protected], and we will cover the return shipping costs.

Products & Sizing

How do I find the right size for Skirts, Shorts, and Tops?

We provide detailed size charts for each product category (Skirts, Shorts, T-Shirts & Tops) on every product page. Please refer to these measurements and compare them to a similar item you own for the best fit. If you are between sizes, we typically recommend sizing up.

What materials are your products made from?

We use a variety of high-quality materials such as cotton, linen, modal, and sustainable blends. The specific fabric composition is listed in the "Product Details" section on each item's page.

How should I care for my FflamRosa garments?

Care instructions are provided on the garment's label and in the product description. We generally recommend gentle machine washing in cold water or hand washing, and laying flat to dry to maintain the shape and color of your items.

Payment & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. Our website uses SSL (Secure Sockets Layer) encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

Contact & Support

How can I contact customer service?

For any questions not answered here, or for further assistance, please email our dedicated support team at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated and displayed at checkout based on your shipping address. Please be aware of potential customs fees in your country.

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